Privacy Policy

2. Privacy Policy

Last Updated: 27 October 2026

1. Introduction

BNM NEW CASTLE LIMITED (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

2. Information We Collect

We may collect the following information:

Personal Details: Name, email address, telephone number, billing address, and delivery address.

Order Information: Products purchased, transaction details, and IMEI numbers where necessary.

Technical Information: IP address, browser type, device information, cookies, and website activity.

Customer Support: Information you provide when contacting us.

3. How We Use Your Information

We use your information to process orders and payments, arrange deliveries, provide customer support, prevent fraud, improve our website, meet legal obligations, and send marketing communications where permitted by law.

4. Lawful Basis for Processing

We process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate interests, or obtain your consent where required by law.

5. Sharing Your Information

We may share information with payment processors, delivery companies, website hosting providers, customer support services, and authorities where legally required. We do not sell personal information in exchange for money.

6. Data Retention and Security

We retain personal information only as long as reasonably necessary for business, contractual, and legal purposes. We use appropriate security measures to protect your information, although no online system can guarantee absolute security.

7. Cookies

Our website may use necessary, analytics, and advertising cookies. Where required, we obtain consent before using non-essential cookies. You can manage your preferences through available cookie settings or your browser.

8. Your Privacy Rights

Under applicable data protection laws, you may have the right to access, correct, delete, or restrict the use of your personal information, object to certain processing, withdraw consent, and request data portability where applicable.

To exercise your rights, contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or use external service providers. Their privacy practices are governed by their own policies.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, or legal obligations. Updates will be published on this page with a revised date.

11. Contact Information

For privacy-related questions or requests, contact us:

Company: BNM NEW CASTLE LIMITED

Email: info@bnmnewcastle.co.uk